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Terms of Service

Effective May 21, 2026

1. Service Provider

The catermink.com service is operated by fauni.to s.r.o., Company No.: 23796383, with registered office at Nové sady 988/2, 602 00 Brno, Czech Republic (hereinafter the "Provider"). Contact: hello@catermink.com.

2. Scope of the Service

catermink.com is a system (SaaS) designed for catering companies. The system may include order and enquiry management, preparation of offers and commercial documents, a product and services catalogue, team and shift management, analytics and reports, company presentation and customer communication, and further features as available in the current version.

The current overview of features and plans is available at catermink.com. The service is accessible via the web interface at admin.catermink.com.

3. Registration and User Account

By registering on the system, the user (hereinafter the "User") enters into a service agreement with the Provider. Registration requires the submission of valid contact details (company name, name, e-mail, telephone, password) and acceptance of these Terms.

The User is responsible for protecting their login credentials and for all activities carried out under their account. Within a single account, the User may create additional users with the roles of administrator and employee.

4. Trial Period

Every new account is activated in trial mode for 90 days free of charge, with no payment card required. During the trial period the service is provided free of charge and without any guarantee of uninterrupted availability.

After the 90-day period has elapsed, the account moves to a restricted mode - data already entered remains preserved, but the creation of new records is suspended. Full access is restored upon activation of a paid plan. If the User does not activate a plan within 30 days of the end of the trial and does not request a data export, the account and its data may be permanently deleted.

5. Paid Plans and Billing

After the trial period, the service is subject to fees in accordance with the current price list at catermink.com. The operator is not a VAT payer; all prices are final. Should the operator become a VAT payer, VAT at the statutory rate will be added to the prices.

Subscriptions (monthly and annual) are paid via the Stripe payment gateway, always in advance at the beginning of each billing cycle.

The Provider reserves the right to amend the price list. The User will be notified of any change by e-mail at least 30 days in advance; the change takes effect from the next new billing cycle. If the User does not agree to the change, they may terminate the agreement before it takes effect.

6. Suspension and Termination for Non-payment

If a payment is not processed, the Provider will notify the User by e-mail. In the event of repeated non-payment, access to the account may be temporarily suspended until the outstanding balance is settled. The User's data is preserved during any suspension.

7. User Rights and Obligations

The User undertakes to:

  • use the service in compliance with the laws of the Czech Republic and the EU
  • not share login credentials with unauthorised persons
  • not enter false, unlawful or harmful information into the system
  • not use the system for automated data collection (scraping), sending unsolicited messages, or load testing without the Provider's consent
  • when processing personal data of their customers through the system, fulfil the obligations of a Controller under the GDPR, in particular to ensure an appropriate legal basis for the processing

8. Provider Rights and Obligations

The Provider makes reasonable efforts to ensure the availability and security of the system. Planned maintenance will be announced by e-mail or in-app notification with reasonable advance notice.

The Provider may temporarily restrict or terminate access to an account in the event of a serious or repeated breach of these Terms. The Provider shall not be liable for damages caused by outages, third-party attacks, or for the User's indirect damages or loss of profit where such a situation was not attributable to the Provider. The Provider's total liability to any one User is limited to the amount of fees paid in the preceding 12 months, but in no case less than CZK 1,000. This limitation does not apply to damages caused intentionally or through gross negligence on the part of the Provider.

9. Data and Intellectual Property

All data entered by the User into the system (orders, offers, catalogue, contacts, etc.) is the exclusive property of the User. The User grants the Provider a non-exclusive licence to process that data to the extent necessary to provide the service. Data may be exported at any time; export is free of charge.

The system, its code, design, algorithms and know-how are the exclusive intellectual property of the Provider. No licence to these elements is granted to the User beyond the right to use the system in accordance with these Terms.

10. Data Processing Agreement (DPA)

This section constitutes a data processing agreement within the meaning of Art. 28 GDPR. It is entered into at the moment of the User's registration on the system.

Subject matter and scope

The Provider (Processor) processes personal data of the User's customers (Controller), who submit enquiry forms or are otherwise entered into the system. Processing takes place solely for the purpose of providing the system and for the duration of the agreement.

Categories of data and data subjects

The data processed comprises identification and contact details of customers (name, e-mail, telephone), event information and dietary preferences, and the User's internal notes. Data subjects are natural persons - customers and contact persons of the catering company.

Processor obligations

  • to process data only on the basis of documented instructions from the Controller (i.e. the system's functions and the User's settings)
  • to bind authorised persons to confidentiality
  • to implement appropriate technical and organisational security measures pursuant to Art. 32 GDPR
  • to engage further processors (sub-processors) only with the Controller's knowledge; the current list of sub-processors is set out in the Privacy Policy and the User is notified of any changes by e-mail with 14 days' advance notice
  • to reasonably assist the Controller in fulfilling data-subject requests (access, erasure, portability)
  • to notify the Controller of security incidents affecting the Controller's data within 48 hours of the Provider becoming aware of the incident, so that the Controller can meet its 72-hour reporting obligation to the supervisory authority
  • upon termination of the agreement, at the Controller's choice, either to return all processed data in machine-readable format or to irreversibly delete it - in either case within 30 days of termination
  • to provide, upon request, the information necessary to demonstrate compliance with this section

Controller obligations

The User (Controller) is responsible for having a valid legal basis for the collection and processing of their customers' personal data, and for the accuracy and lawfulness of the data entered into the system.

11. Termination of Agreement

The User may cancel their account at any time by sending a request to hello@catermink.com. After termination, the User's data is available for download for 30 days, after which it is irreversibly deleted. Customer data of the catering company is handled after termination in accordance with section 10 (Data Processing Agreement). No refunds are made for fees paid in respect of the current billing period if the agreement is terminated mid-cycle.

The Provider may terminate the agreement with 30 days' notice by e-mail notification to the User's address. In the event of a serious breach of these Terms (in particular unlawful conduct or repeated non-payment following demand), the agreement may be terminated without notice.

12. Processing of Users' Personal Data

The Provider processes Users' personal data as a Controller. Detailed information is available in the Privacy Policy.

13. Changes to the Terms

Users will be notified of any changes to these Terms by e-mail at least 14 days before they take effect. Continued use of the service after the effective date of the changes constitutes the User's acceptance of the new version.

14. Governing Law and Severability

These Terms are governed by the laws of the Czech Republic. Any disputes shall be resolved by the competent courts of the Czech Republic. The parties undertake to first attempt to resolve any dispute amicably.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.