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Recurring Payment Terms

Effective October 12, 2026

This document explains in simple terms how the paid Catermink subscription and automatic recurring card payments work. It forms part of the contract for the use of the service and supplements the Terms of Service.

Registering for the 90-day trial period without a payment card does not by itself activate a paid subscription or recurring payments. These are set up only when you expressly choose a paid plan, enter a payment method and confirm your consent to recurring charges.

Given how the subscription and the related recurring monthly payments work within the application or, to a limited extent, within the user account, the most suitable method of payment is a clear, continuous solution based on the principle of recurring payments. Below we set out the basic information relating directly to this principle of recurring payments within the user account, so that you have a complete overview of how it works:

  1. The Catermink service and the paid subscription are provided by our company fauni.to s.r.o., Company ID (IČ) 23796383, with its registered office at Nové sady 988/2, 602 00 Brno, Czech Republic, which also operates the Catermink platform.

    Contact for payments and subscriptions: hello@catermink.com

  2. You activate recurring payments in the user account as follows:

    • you choose a plan and billing period (monthly or annual);
    • you check the price, the content of the plan, the date of the first payment and the interval of further charges;
    • you enter or select a payment method;
    • you confirm the order and expressly agree to automatic recurring payments.

    By doing so, you authorise us to charge, through the payment service provider, the selected price when the paid subscription starts and subsequently at the beginning of each further billing period until you cancel the subscription. The first payment may require additional verification by your bank, for example via 3D Secure.

  3. The trial period lasts 90 days and, under the current setup, does not require a payment card. If you do not activate a paid plan and do not provide a payment method during the trial period, nothing will be charged automatically after it ends. If you activate the paid subscription already during the trial period, the exact date of the first payment will be shown to you before confirmation. No payment will be made before then. If you do not activate the paid subscription, the account will switch after the end of the trial period to the mode set out in the Terms of Service.

  4. The price corresponds to the plan and billing period you have chosen. The monthly subscription is charged once a month and the annual subscription once a year. The current price, currency, VAT information, date of the first payment and renewal interval are always displayed before the order is bindingly confirmed and subsequently in the confirmation e-mail or in the user account.

  5. The subscription renews automatically for another period of the same length. For example, if a monthly subscription starts on 15 September, we will attempt the next payment on approximately 15 October. If the relevant day does not exist in the following month, the payment may be made on the last day of that month. The decisive price is the one displayed immediately before the paid subscription is confirmed. The price list on the website or in the application may change in the future.

  6. Payments are technically processed by Stripe. We do not store full payment card details, in particular the full card number, the CVC/CVV code and the full expiry date. Stripe passes on to us only the information necessary to manage the subscription and payments, such as the payment status, transaction identifier, card type and its last four digits. Stripe and the banks involved may require verification of a payment or decline it according to their security rules. The use of Stripe does not relieve us of responsibility for charging the Catermink price correctly and for handling justified requests relating to the subscription.

  7. You can change the payment method in the Subscription section or via the link to the payment portal, if available in the account. When changing the plan, we will show you the new price and the moment from which the change applies before confirmation. An upgrade may take effect immediately and may result in a pro-rata charge; a downgrade usually applies from the next billing period. The specific impact is always displayed before the change is confirmed.

  8. If a payment cannot be made, we may ask you to update the payment method and retry the payment within a reasonable time. Until the amount due is paid, we may restrict paid features or switch the account to passive mode. Retrying a failed payment does not increase the subscription price, unless other justified costs arise under the Terms of Service.

  9. You can cancel the subscription at any time in the user account in the Subscription section or by a request sent to hello@catermink.com. The cancellation must be made before the start of the next billing period. After cancellation, we will not charge any further regular payment.

  10. Access to the paid plan usually remains active until the end of the period already paid for. Cancellation has no retroactive effect. The price for a period that has already started is not refunded pro rata, unless the Terms of Service or mandatory laws provide otherwise. By cancelling the subscription, you withdraw your consent to future recurring payments. Cancellation does not affect payments that have already been lawfully made.

  11. If we change the price of an existing subscription, we will inform you of the new price and its effective date reasonably in advance. The new price applies at the earliest from the following billing period. If you do not agree with the change, you may cancel the subscription before it applies.

  12. Before the first payment after the end of the free trial period and before an automatic renewal of an annual subscription, we will send you a reminder to the e-mail address provided in the account, usually at least 5 days in advance. For a monthly subscription, the date of the next payment is displayed in the user account; we are not required to send a separate reminder before each monthly payment.

  13. If you believe that an amount has been charged incorrectly, contact us without undue delay at hello@catermink.com and state at least the company, the account e-mail, and the date and amount of the payment. We will investigate the request and process any justified refund using the same payment method, if possible. Refunds are governed by the Terms of Service and mandatory laws.

  14. Please also report any suspected misuse or unauthorised transaction without delay to your bank or card issuer. Statutory rights that cannot be limited by contract remain unaffected.

  15. These terms explain only how recurring payments work. The other rules of the service, in particular the conclusion and termination of the contract, the scope of plans, the availability of features, account restrictions and liability, are governed by the Catermink Terms of Service. If the documents differ, this special arrangement applies to the mechanism of authorising and cancelling recurring payments; the Terms of Service apply to all other matters.